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Our Privacy Policy – What You Need to Know

When you open an account with us, your personal information is handled with care and transparency.

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bk8 malaysia Our Privacy Policy – What You Need to Know
REACH OUR TEAM

Contact Us About Your Privacy

Our support team is here to help with any questions about how we handle your data. Whether you need to update your information, request a copy of what we hold, or have concerns about your privacy, we're available across multiple channels.

Team online

Live Chat

Chat with our team directly in your account. Available during lobby hours; responses usually come within minutes during peak times.

Email Support

Send a privacy request to our dedicated email. We respond to data access and deletion requests within 10 business days.

Account Settings

Update your contact preferences, view your profile data, and manage permissions directly from your account dashboard.

HOW WE PROTECT YOU

Data Security and Your Account Safety

We take security seriously at every stage. Your account password is hashed, all communication between your device and our servers is encrypted, and we monitor for suspicious activity 24/7.

Account Encryption

Passwords are hashed using industry-standard algorithms. Login sessions use SSL encryption so no third party can intercept your credentials or activity.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels. We do not store full payment details on our servers.

Identity Verification

Withdrawals require you to confirm your identity, protecting your account from unauthorized access even if someone learns your password.

Data Retention

We keep your account data active while you play with us, then retain records for compliance purposes. You can request deletion where local law permits.

Staff Access Control

Our team members can only view the data they need to help you. All access is logged, and we audit these records monthly.

Your Data Rights

You can request a copy of your information, correct inaccuracies, or ask us to stop using your data for marketing at any time.

Privacy Policy Questions Answered

When you close your account, we keep your data for the time required by law — usually seven years for financial records. You can request deletion sooner where local law permits. Active account data is removed from our live systems but retained securely for compliance.

We share your data only with payment processors like DANA, OVO, GoPay and QRIS to process your transactions, and with our support staff to help you. We never sell your information to marketers or third parties for their own use.

Yes. In your account settings under Notifications or Preferences, you can uncheck promotional emails and SMS. You'll still receive account alerts and transaction confirmations, but marketing messages will stop.

Every withdrawal requires you to confirm your identity before funds leave your account. We verify your details against your registration information to ensure money goes only to you, and all transfers are encrypted end-to-end.

We use cookies to keep you logged in, remember your game preferences, and track how you use the lobby so we can fix bugs and improve it. You can manage cookies in your browser settings, though disabling them may affect your experience.

Your account information is stored on encrypted servers in secure data centers. These servers are backed up regularly and protected by firewalls. Depends on local law where we can disclose the exact location to you — contact us for details.

Contact our support team via chat or email to request a data copy. We aim to provide it within 10 business days. Your request will include all information we hold — registration details, transaction history, and account activity logs.