Reference

Legal Policies That Protect Your Account

When you open an account with bk8 malaysia, your security and the clarity of how we handle your data are central to how we operate.

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bk8 malaysia Legal Policies That Protect Your Account
REACH US ANYTIME

Contact Paths for Legal & Account Questions

Team online

Live Chat

Open the chat widget in the lobby or on this page. Our team responds to account and policy questions in English daily from 08:00 to 23:00 Jakarta time.

Email Support

Send account or legal inquiries to [email protected]. We aim to reply within 24 hours with clarification on policies, data requests or account access issues.

In-App Help

Tap the question mark icon in your account menu. Browse FAQs about withdrawals, verification steps and policy details, or start a ticket for a personal response.

ACCOUNT SECURITY

How We Safeguard Your Information

Encryption & Storage

Your password is encrypted the moment you set it; we never store or transmit it in plain text. Login sessions use HTTPS encryption so no third party can intercept your session token or balance.

Deposit Verification

When you deposit via DANA, OVO, GoPay or QRIS, we match the sender name and amount to your account within seconds. Mismatches flag for manual review before funds clear to your wallet.

Withdrawal Approval

Cashout requests require identity verification and a one-time PIN sent to your registered phone number. We process verified withdrawals within two business hours to your original payment source.

Cookie & Tracking

We use cookies to keep you logged in and to track gameplay for fraud detection. You can clear cookies anytime in your browser settings; you'll be logged out but no account data is deleted.

Data Retention

We keep your transaction history, deposits, withdrawals and gameplay logs for seven years. Account-closure requests trigger a 30-day retention period before deletion, unless law requires longer storage.

Access & Correction

Request a copy of your personal data or ask us to correct inaccurate email or phone details via email at [email protected]. We respond within 14 days or direct you to our data officer.

Common Legal & Account Questions

Tap 'Forgot Password' on the login page. Enter your email and we'll send a reset link within two minutes. Click the link, set a new password and log in. Your account, wallet and transaction history remain unchanged.

Yes. Email [email protected] with 'Data Request' in the subject line. Include your account email and registered phone number. We compile your transaction records, deposits, withdrawals and personal details within 14 days.

When you request a cashout, we match your account name to the payment method on file. You then receive a one-time PIN via SMS to your registered phone. Enter the PIN in the app to confirm the withdrawal and we process it within two hours.

bk8 malaysia operates where local law permits. Our platform is run from our operational centre. For detailed ownership or regulatory questions, contact [email protected] and we'll connect you with our compliance team.

Yes. Request account closure via live chat or email [email protected] with your username. We disable your login immediately and retain your transaction records for seven years as required by law, then securely delete other personal data.

We retain all transaction history for seven years to meet financial audit and anti-fraud requirements. After seven years, records are securely deleted unless a legal or regulatory order requires extended retention.

Contact [email protected] immediately with your transaction reference and the payment method used (DANA, OVO, GoPay or QRIS). Our team investigates within 24 hours and either recovers the deposit or processes a refund to your original source.

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